What can I use my Support at Home funding for?

Support at Home funding can be used for services such as domestic assistance, nursing, personal care, and social support, in line with your assessed classification.

How do I apply for Support at Home?

Call My Aged Care on 1800 200 422 or register online at myagedcare.gov.au to arrange an assessment.

Do I need an income assessment?

Some participants pay an income-tested care fee, calculated by Services Australia based on your income and pension status.

What doesn't Support at Home cover?

Support at Home funding doesn't cover rent or mortgage payments, travel and holidays, services already covered by Medicare, or general entertainment.

How do I know how much funding I have?

Your funding is set by your Support at Home classification (1-8), determined after your assessment, with a quarterly budget shown in your Notice of Decision.

Do I qualify for Support at Home?

You may qualify if you're over 65 (50+ for Aboriginal and Torres Strait Islander people), need assistance with everyday tasks, and hold a Medicare card.

Is Coastal Home Care a registered home care provider?

Yes, Coastal Home Care is a Registered Home Care Provider under the Aged Care Quality and Safety Commission, servicing the Sunshine Coast.

How Does Support at Home Work?

Q: How does Support at Home work?

Support at Home is the Australian Government's aged care funding system, providing eligible older Australians with a quarterly budget across 8 classification levels based on assessed need.

Getting started with Support at Home

Support at Home is designed with everyone’s unique needs in mind, which is why there are 8 funding classifications dependent on the level of care required.

Once Support at Home funding is granted, you can find a care provider that suits your needs. Services are covered by the Support at Home funding up to your quarterly budget. The gateway to any Aged Care services in Australia is through My Aged Care. You must register with My Aged Care and then organise to have an assessment (undertaken by their assessors in your own home).

01

Call My Aged Care on 1800 200 422

Apply for Support at Home funding by calling My Aged Care. Once the application is submitted, you will be assessed in person to determine the care you require. This assessment is called a Comprehensive Assessment, which is completed by an aged care assessor through the Single Assessment System (what many people still call the ACAT assessment). Make sure you have your Medicare card handy. If you’re calling on behalf of someone, they will need to be with you to give their verbal consent before you can speak on their behalf.

02

Complete the Comprehensive Assessment

This assessment will be organised in the previous step, during your initial call with My Aged Care. An ACAT Assessor will visit you in your home and run through a range of questions to help them understand your current situation. It’s a great idea to be prepared for these questions – write down a list of all the things that you are struggling with and finding difficult. Don’t try and put on your “best face”, talk honestly about your needs so that you can get the help you deserve. Additionally, if you receive informal support, for example, from family members, write down what you wouldn’t be able to do if they weren’t there to help you.

03

You'll receive a letter from My Aged Care with the results of your Assessment

After the comprehensive assessment, your classification (1 to 8) and quarterly budget will be determined. Packages are allocated based on a national priority system. You’ll be notified of your funding level via a letter in the mail. Keep in mind that funding can take 3-6 months to come through. You may also have been approved for Residential Respite, or an Aged Care Home – you don’t need to use these services, but they’re there if you need them. If you need care straight away, ask My Aged Care about other government subsidies you can access while you wait.

04

Wait for Assignment!

If you are approved for Support at Home funding, the final step is to wait for your funding to be assigned to you. This wait time can be quite long, especially if you've been approved for a higher classification. Once assigned, you will receive a letter from My Aged care advising you of this. Within this letter is your unique referral code, which your chosen provider will need to commence services.

How it works

Transitional Home Care Package budgets

(for people who moved across from a Home Care Package)

Level 1

Some help but can manage independently.

$11,294.22 Annual Budget

Level 2

A little bit of help.

$19,860.56 Annual Budget

Level 3

A lot of help.

$43,233.21 Annual Budget

Level 4

Loads of care.

$65,543.98 Annual Budget

These figures are up to date as at 1 October 2026.

See every service and hourly rate in our full pricing schedule.

Download Pricing Schedule

Support at Home Classifications

Classification 1
$11,031.56

$2,758

Quarterly

$276

10% Care Management

$2,482

Quarterly budget

$827

Monthly

$191

Weekly

Approx.

2.9

Hours of Care/Week

1.2 Hour more care than traditional provider (That's ~5 extra hours each month!)

Classification 2
$16,483.55

$4,121

Quarterly

$412

10% Care Management

$3,709

Quarterly budget

$1,236

Monthly

$285

Weekly

Approx.

4.3

Hours of Care/Week

~1.7 Hour more care than traditional provider (That's ~7 extra hours each month!)

Classification 3
$22,580.93

$5,645

Quarterly

$565

10% Care Management

$5,081

Quarterly budget

$1,694

Monthly

$391

Weekly

Approx.

5.9

Hours of Care/Week

2.4 Hours more care than traditional provider (That's ~10 extra hours each month!)

Classification 4
$30,528.15

$7,632

Quarterly

$763

10% Care Management

$6,869

Quarterly budget

$2,290

Monthly

$528

Weekly

Approx.

8

Hours of Care/Week

~3.2 Hours more care than traditional provider (That's ~14 extra hours each month!)

Classification 5
$40,809.27

$10,202

Quarterly

$1,020

10% Care Management

$9,182

Quarterly budget

$3,061

Monthly

$706

Weekly

Approx.

10.7

Hours of Care/Week

4.3 Hours more care than traditional provider (That's ~19 extra hours each month!)

Classification 6
$49,461.91

$12,365

Quarterly

$1,237

10% Care Management

$11,129

Quarterly budget

$3,710

Monthly

$856

Weekly

Approx.

13

Hours of Care/Week

~5.2 Hours more care than traditional provider (That's ~23 extra hours each month!)

Classification 7
$59,776.80

$14,944

Quarterly

$1,494

10% Care Management

$13,450

Quarterly budget

$4,483

Monthly

$1,035

Weekly

Approx.

15.7

Hours of Care/Week

~6.3 Hours more care than traditional provider (That's ~27 extra hours each month!)

Classification 8
$80,294.00

$20,074

Quarterly

$2,007

10% Care Management

$18,066

Quarterly budget

$6,022

Monthly

$1,390

Weekly

Approx.

21.1

Hours of Care/Week

~8.4 Hours more care than traditional provider (That's ~36 extra hours each month!)

Maureen Cleary

Bruce Pople

My care manager Viktoriia Burns is a professional operator. Nothing is too hard for her, she is caring and understanding of my requirements. Always acts promptly and get the job done. I would have no hesitation in recommending her and Coastal for your aged care assistance.

wilma lawson

My husband and I have both been clients of Coastal for almost 2 years during which time we cannot speak highly enough. Our Care Manager, Viktoriia, is "second to none". Whenever we have raised anything she has responded promptly. Interactions with other staff has been excellent. An example, when my husband was hospitalized with a fractured hip and our Care Manager was on leave, her supervisor phoned to see if there was anything Coastal could do to assist. We have no hesitation in recommending Coastal to others.

Tom Macartney

Coastal Home Care have been outstanding in supporting me since I was diagnosed with Parkinson’s disease.Viktoriia is very caring and any problems I have are sorted very efficiently with the minimum of fuss . I certainly recommend Viktoriia and rate her five stars

Chris Cooke

Enid Moloney (DineEmo)

We have just moved from the Sunshine Coast and can't speak highly enough of Buderim Coastal Care, their Staff and Support workers. He has early dementia. To keep him physically and mentally active his Carers often took him to a movie, golf driving range, walks along the beach and/or visit a local Cafe for an iced choc or icecream.

Maree Campbell

Since joining Coastal Care 4 weeks ago I've experienced the most amazing service..... nothing is too much trouble and have been so well looked after by all concerned. Every single staff member have been so kind and caring. Thank God I changed to Coastal Care.

Sandra Sheavils

Kerryn and the team deliver gold standard care...with a smile! After a poor performance from a large provider we switched to Kerryn and i cant thank her enough for picking up the ball at short notice. And she kicked it out of the park! Kerryn is fabulous. Communication is excellent, the carers are wonderful and the management team have made my life as a full time carer so much easier. Give your elderly loved one the care they deserve and get Kerryn and her team. You will be so glad you did.

How it works

Support at Home funding are government funded and available to older Australians who need support to keep living at home.

What a Support at Home can do for you.

Getting started with Support at Home

01

Call My Aged Care on 1800 200 422

02

Complete the Comprehensive Assessment

03

You'll receive a letter from My Aged Care with the results of your Assessment

04

Wait for Assignment!

Support at Home Classifications

Classification 1 $11,031.56

$2,758

$276

$2,482

$827

$191

2.9

Hours of Care/Week

Classification 2 $16,483.55

$4,121

$412

$3,709

$1,236

$285

4.3

Hours of Care/Week

Classification 3 $22,580.93

$5,645

$565

$5,081

$1,694

$391

5.9

Hours of Care/Week

Classification 4 $30,528.15

$7,632

$763

$6,869

$2,290

$528

8

Hours of Care/Week

Classification 5 $40,809.27

$10,202

$1,020

$9,182

$3,061

$706

10.7

Hours of Care/Week

Classification 6 $49,461.91

$12,365

$1,237

$11,129

$3,710

$856

13

Hours of Care/Week

Classification 7 $59,776.80

$14,944

$1,494

$13,450

$4,483

$1,035

15.7

Hours of Care/Week

Classification 8 $80,294.00

$20,074

$2,007

$18,066

$6,022

$1,390

21.1

Hours of Care/Week

What our customers are saying

Classification 1
$11,031.56

Classification 2
$16,483.55

Classification 3
$22,580.93

Classification 4
$30,528.15

Classification 5
$40,809.27

Classification 6
$49,461.91

Classification 7
$59,776.80

Classification 8
$80,294.00